01 / Scope
This notice applies to personal information submitted through the UDG website, including project enquiries and information that you deliberately provide to Datum Scout for analysis. Urban Development Group is the responsible party for this website processing.
02 / What we collect
Project enquiries
When you use the contact form we collect your name, email address, optional telephone number, project type, optional site/location, your message, and your consent to use that information to respond.
Technical security data
The server receives ordinary request information such as IP address and user-agent data. For enquiry abuse prevention, the website stores a keyed one-way hash of the connection IP rather than the raw IP address in the enquiry record.
Evidence you choose to upload
When you explicitly ask Datum Scout to analyse a document or image, the file is sent to the UDG backend for that request. Public Scout uploads are limited in size and are not written to the enquiry database by this app.
03 / Why we use it
We process enquiry information to respond to you, understand a potential project, maintain a record of prospective-client communication, operate the website securely, prevent abuse, and improve the reliability of the service. We do not sell personal information.
04 / Datum Scout and AI-assisted analysis
Datum Scout provides early-stage screening and navigation, not a statutory determination, professional appointment or compliance certificate. Its core guidance remains available through a deterministic UDG decision engine. If UDG enables a third-party AI provider on the server, the text or evidence required for the question may be transmitted to that provider for processing. Provider credentials are never requested from website visitors.
Do not upload highly confidential information, identity documents, bank information, passwords or material you are not authorised to share. Planning, title, cadastral, SANS and compliance conclusions must be checked against the authoritative current source.
06 / Retention
Website enquiry records are configured to be automatically removed after 730 days unless they have moved into a project, contractual, legal or accounting record that must legitimately be retained for a different period. Temporary service and security records may have shorter operational retention periods.
07 / Security
The commercial app uses same-origin request controls, CSRF protection for enquiries, rate limits, a restricted official-data proxy, server-side credentials, security response headers and a non-public database location. No internet service can promise absolute security; UDG will respond to security incidents in accordance with applicable law and its operational obligations.
08 / Your choices and rights
Subject to applicable law, you may ask what personal information UDG holds about you, request correction or deletion where appropriate, object to certain processing, or raise a concern about how information is handled. Contact UDG first using the details below.
You may also approach the Information Regulator (South Africa). Current regulator channels include its eServices/iSupport service and general contact details published at inforegulator.org.za.
10 / Contact
Urban Development Group
Durban, KwaZulu-Natal, South Africa
info@udgroup.co.za
+27 82 767 9460
For a privacy request, include enough information for UDG to identify the relevant interaction without sending unnecessary sensitive data.